FAQ

As soon as your order is shipped, we will send you a track & trace code by e-mail.
This way, you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available.

Can't track your package after 48h? Please send us an email at info@pinknoirofficial.com and we will contact the shipping company.

RETURN POLICY

• Items must be returned in original condition – unworn, unwashed, with tags attached and in original packaging.
  
• Damaged or soiled items will not be accepted.
  
• Final Sale items cannot be returned.
  
• Exchanges: The quickest way to get what you need is to return your item and place a new order.

If you have any questions or need assistance, contact us at info@pinknoirofficial.com. We’re here to help.

Fill Out the Returns Form

Locate the returns form included in your package and fill it out completely. Be sure to provide your order number and the reason for your return.

     
Prepare Your Package

Place the item securely in a suitable shipping box.
Ensure the item is unworn, unwashed, in the original packaging and with all tags attached.

Choose Your Return Carrier

Customers are responsible for selecting their preferred return shipping partner and covering the return costs.

Please note that your package does not include a pre-paid return label!

  
Ship Your Package

Drop off your return at a post office or with a courier service as soon as possible.
Keep your tracking number for reference. Use the return address provided in your order confirmation or contact info@pinknoirofficial.com if you need assistance.

  
Wait for Processing

Once we receive your return, we will inspect the item and process your refund or exchange. Refunds are issued within 10 business days to your original payment method. If you have not received confirmation after 15 business days, contact us for an update.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This guarantees availability and speeds up the process.

You have 30 days from the delivery date to return an item. If you are in the European Union, you are entitled to a 14-day cooling-off period, allowing you to return your order for any reason.

Once we receive and inspect your return, we will process your refund within 10 business days. If you haven’t received confirmation after 15 business days, please contact us at
info@pinknoirofficial.com.

Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect. If that happens, contact us within 2 days of delivery.

No problem. Email info@pinknoirofficial.com and we’ll guide you through the return process.

If your return meets our criteria, your refund will be processed within 10 business days and credited to your original payment method. If more than 15 business days have passed, reach out to us for an update.

Check your spam or junk folder—sometimes it lands there. If it's still missing, email us at info@pinknoirofficial.com, and we'll send you a new confirmation.

You can check the status of your order using the Track & Trace code we send you once your order has been shipped.

If you receive a faulty item, please notify us within 2 days of delivery. Once our team approves the defective item, it must be shipped back within 7 days of receiving the shipping label.

We accept debit/credit cards, Klarna, PayPal, and iDEAL for secure payments at checkout.

We strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalised recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

You can manage multiple addresses in your account by adding or updating them as needed.

Click on "Forgot Password" on the login screen, and we'll send you a password reset link to your email. Follow the instructions to set a new password.